Responsible for maintaining inventory, product displays, and pricing labels within assigned area in regard to merchandising standards by stocking, facing, straightening, and cleaning or any other task necessary to maintain appearance of products within showroom. Research credits, returns, and late payments as needed.Īssist customers in the purchase and delivery of special order products through the utilization and understanding of product information contained within Supplier catalogs (i.e., pricing, colors, sizes, availability, etc.).Ĭooperate with the credit department in obtaining customer credit information and aid in collecting delinquent accounts
Requests assistance from Store Manager in resolving customer complaints when necessary.Ĭode and input customer orders, pricing information and additional data into the point-of-sale computer system, ensuring the accuracy of invoices, work orders, and sales tickets. Listens to and resolves customer service complaints or requests when appropriate. Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries and installations, and providing customer follow-ups as necessary. Additional responsibilities include, but not limited to, operating the cash register, processing customer payments, processing and providing refunds for returned merchandise, answering the telephone and directing calls as needed, maintaining proper inventory levels on showroom floor, as well as maintaining the appearance and cleanliness of the showroom and sales counter. This position is responsible for handling sales of building materials and products to customers and contractors either in-person at the sales counter or via electronic communication methods (i.e., phone, facsimile, email) while providing prompt and courteous service.
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